Shipping Country & Region

At present, our shipping services are available exclusively within:

• Malaysia (Peninsular Malaysia & East Malaysia)
• Singapore

 

International Shipment

Please be advised that for international shipments, we kindly ask you to contact us through the following channels:

• Email: info@adelaislingerie.com
• WhatsApp: 601110998319 & 60162888319
• Facebook: Adelais Lingerie & Undergarment Store
• Instagram: Adelais_Official

 

Standard Shipping Rates

Delivery and shipping costs are calculated based on the most recent updates and rates provided by our collaborative courier partners.

Malaysia (West Malaysia):

• Region:  Peninsular Malaysia
• Shipping Rate: RM8.00 
• Courier Service: KEX Express
• Delivery Timeframe: 2-4 Days 
• (For urgent cases, please reach out to our CS)

Malaysia (East Malaysia):

• Region: East Malaysia
• Shipping Rate: RM15.00
• Courier Service: KEX Express
• Delivery Timeframe: 5-7 Days 
• (For urgent cases, please reach out to our CS)

Singapore:

• Region: Singapore
• Shipping Rate: From RM35.00
• Courier Service: Ninjavan Express
• Delivery Timeframe: 3-6 Days 
• (For urgent cases, please reach out to our CS)

 

In-store Pickup

We offer the option for local pickup during checkout, with no associated shipping rate. Our office is located in Ulu Tiram, Johor Bahru. Please contact our customer service before arriving for office pickup, as we need time to prepare the parcel.

• Email: info@adelaislingerie.com
• WhatsApp: 601110998319 & 60162888319
• Facebook: Adelais Lingerie & Undergarment Store
• Instagram: Adelais_Official

 

NOTES: These rules are applicable exclusively to East Malaysia.

During checkout, the system cannot identify your location, and the displayed signature box cannot be shipped to East Malaysia due to its volumetric weight calculation,

Volumetric measurement = ((38cmx28cmx12cm) / 6000 = 2.128KG)

Consequently, the courier service charges for a 3KG shipment to East Malaysia, even for a single bra. Hence, we will not send the signature box to East Malaysia with the default shipping rate. Your understanding in this situation is appreciated.

However, rest assured that parcels for East Malaysia will be securely wrapped with air bubble and placed in a dust bag to protect the items during transportation.