Signature Box

AU Fashion Group SDN BHD (1438375-V)

We prioritise the security of your payment information, ensuring that we neither store credit card details nor have access to such information. We offer a diverse range of payment options, including:

1) Billplz (Available for Malaysia and Singapore)

• Online Banking (FPX Payment)
• Card (VISA & Master Card)
• E-Wallets (GrabPay, Boost & Touch'n Go eWallet)

2) GrabPay & GrabPayLater

• GrabPay
• GrabPayLater (4 Months With 0% Interest)
• Visa
• Mastercard
• American Express

3) ATOME PayLater

• ATOME (3 Months With 0% Interest)
• Visa
• MasterCard
• American Express

4) Cash Deposit & Bank Account (Manual Transfer Option)

• Bank: Public Bank
• Name: AU Fashion Group SDN BHD
• Bank Account: 3228425915

Customers who choose to pay through Cash Deposit or Online Transfer are required to complete the payment and send us the payment notification within 24 hours of placing the order. Please be aware that any unpaid orders will be automatically canceled after the specified time limit. You can submit your payment receipt to us through various platforms, including:

• Email: info@adelaislingerie.com
• WhatsApp: 601110998319 & 60162888319
• Facebook: Adelais Lingerie & Undergarment Store
• Instagram: Adelais_Official

Shipping Country & Region

At present, our shipping services are available exclusively within:

• Malaysia (Peninsular Malaysia & East Malaysia)
• Singapore

International Shipment

Please be advised that for international shipments, we kindly ask you to contact us through the following channels:

• Email: info@adelaislingerie.com
• WhatsApp: 601110998319 & 60162888319
• Facebook: Adelais Lingerie & Undergarment Store
• Instagram: Adelais_Official

Standard Shipping Rates

Delivery and shipping costs are calculated based on the most recent updates and rates provided by our collaborative courier partners.

Malaysia (West Malaysia):

• Region:  Peninsular Malaysia
• Shipping Rate: RM8.00 
• Courier Service: KEX Express
• Delivery Timeframe: 2-4 Days 
• (For urgent cases, please reach out to our CS)

Malaysia (East Malaysia):

• Region: East Malaysia
• Shipping Rate: RM15.00
• Courier Service: KEX Express
• Delivery Timeframe: 5-7 Days 
• (For urgent cases, please reach out to our CS)

Singapore:

• Region: Singapore
• Shipping Rate: From RM35.00
• Courier Service: Ninjavan Express
• Delivery Timeframe: 3-6 Days 
• (For urgent cases, please reach out to our CS)

In-store Pickup

We offer the option for local pickup during checkout, with no associated shipping rate. Our office is located in Ulu Tiram, Johor Bahru. Please contact our customer service before arriving for office pickup, as we need time to prepare the parcel.

• Email: info@adelaislingerie.com
• WhatsApp: 601110998319 & 60162888319
• Facebook: Adelais Lingerie & Undergarment Store
• Instagram: Adelais_Official

NOTES: These rules are applicable exclusively to East Malaysia.

During checkout, the system cannot identify your location, and the displayed signature box cannot be shipped to East Malaysia due to its volumetric weight calculation,

Volumetric measurement = ((38cmx28cmx12cm) / 6000 = 2.128KG)

Consequently, the courier service charges for a 3KG shipment to East Malaysia, even for a single bra. Hence, we will not send the signature box to East Malaysia with the default shipping rate. Your understanding in this situation is appreciated.

However, rest assured that parcels for East Malaysia will be securely wrapped with air bubble and placed in a dust bag to protect the items during transportation.

Refunds

We did not provide refund service for any purchase from website. 

Recommendation for Bra Size

Feel free to contact us for personalised size recommendations through our consultant at:

• WhatsApp: 601110998319 & 60162888319

Exchange & Return

Our return and exchange policy allows for a window of 7 business days after receiving your item. During this period, you can request a return and exchange. 

Please note that any return and exchange requests made after this 7-day period may be subject to rejection by the merchant, citing the expiration of the designated exchange window.

To be eligible for an exchange, the item must be maintained in its original condition;

1. Devoid of any wear or usage,
2. Complete with attached tags,
3. Presented in its original packaging as received, and
4. A Signature Box (Except For East Malaysia) and Dust Bag will be supplied with each bra purchase, and it is imperative to return both the box and dust bag as part of the exchange process.

We retain the authority to decline the exchange procedure for items that do not adhere to the specified criteria for original condition.

Please be aware that the buyer is responsible for the exchange process fees, including the return and re-shipment charges. We kindly ask you to contact our customer service before initiating any return and exchange for online purchases.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Panty and Nubra are not allowed for return and exchange due to hygiene concern. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Gentle Reminder

The product(s) must be returned in a new and original condition, complete with label tags, and in the original packaging, including the dust bag and box.

Any products that are damaged, defective for reasons other than manufacturing defects, or soiled will not be accepted for return.

Please exercise care during fitting to prevent any potential damage or soiling issues, particularly for products in white or light color tones.

To initiate a return, please reach out to us through the following channels:

• Email: info@adelaislingerie.com
• WhatsApp: 601110998319 & 60162888319
• Facebook: Adelais Lingerie & Undergarment Store
• Instagram: Adelais_Official